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Cases

Implementation of ISO 20000, ISO 22301

Project Scope

To establish, implement, maintain, and continuously improve an integrated IT Service Management (ISO 20000) and Business Continuity Management (ISO 22301) system to ensure reliable IT services and organizational resilience.

  • Documentation & Compliance: Develop required policies, procedures, and records
  • Combined audit reports and corrective action plans
  • Training materials for staff
  • Certification readiness reports
MILESTONE
Project Started
Milestone 1
Gap Assessment & Planning
Milestone 2
Management Systems Implementation
Milestone 3
Review and External Audit
End of Project
Project Objective

Core ITSM Processes:

  • Service Delivery
  • Incident & Problem Management
  • Change & Configuration Management

ISO 22301 (BCMS):

  • Business Impact Analysis (BIA) & Risk Assessment
  • BCMS Framework Development
  • IT Service Continuity Alignment
  • Training & Awareness
Project Output

ISO 20000:

  • ITSM Policy & Process Documentation
  • Service Catalog, SLAs, and OLAs
  • Incident, Problem, Change Management workflows

ISO 22301:

  • Business Impact Analysis (BIA) Report
  • Business Continuity Plan (BCP) & IT Disaster Recovery Plan
  • Risk Treatment Plans