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Cases

IT Policies and Procedures

Project Scope

Enhance and development for IT service management practice including IT governance based on best practices by:

  • Reviewing and enhancing current IT business processes, SLAs, policies, and procedures
  • Enhance and development for process documentation and diagrams, forms, templates
  • Develop a dashboard using ITSM capabilities
  • ITSM Gap Analysis Report
  • Service Management Plan
MILESTONE
Project Started
Milestone 1
Assessment Report
Milestone 2
Build IT policies and Procedures
Milestone 3
Policy and procedures implementation
End of Project
Project Objective

The objective is to have professional service to assessment and modify the current Processes, SLAs and related services and automation as well as implementation for them to match best practices.

Project Output
  • Review and Enhance IT business processes, SLAs, policies, and procedures
  • Analyze and document IT business processes
  • Define and analyze required reports and dashboard
  • Review and support IT Governance processes
  • Ensure and monitor implementation of IT Governance processes and SLAs