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Cases

IT Policies and Procedures

Project Scope

Enhance and development for IT service management practice including IT governance based on best practices by:

  • Reviewing and enhancing current IT business processes, SLAs, policies, and procedures
  • Enhance and development for process documentation and diagrams, forms, templates
  • Develop a dashboard using ITSM capabilities to fulfill PB requirements
  • All practices should be complied with best practices including ITSM Gap Analysis Report and Service Management Plan
MILESTONE
Project Started
Milestone 1
Assessment Report
Milestone 2
Build IT policies and Procedures
Milestone 3
Policy and procedures implementation
End of Project
Project Objective

The objective is to have professional service to assessment and modify the current Processes, SLAs and related services and automation as well as implementation for them to match best practices, and to get a continuous managed service to enhance and update the system according to business needs.

Project Output
  • Review and Enhance IT business processes, SLAs, policies, and procedures
  • Analyze and document IT business processes, SLAs, policies, and procedures
  • Define and analyze required reports and dashboard based on PB requirements
  • Review and support IT Governance processes development and enhancement
  • Ensure and monitor the implementation of IT Governance processes and SLAs