Cases
IT Policies and Procedures
Project Scope
Enhance and development for IT service management practice including IT governance:
- Reviewing and enhancing current IT business processes, SLAs, policies
- Process documentation and diagrams, forms, templates
- Develop a dashboard using ITSM capabilities
- ITSM Gap Analysis Report
- Service Management Plan
MILESTONE
Project Started
Milestone 1
Assessment Report
Assessment Report
Milestone 2
Build IT policies and Procedures
Build IT policies and Procedures
Milestone 3
Policy and procedures implementation
Policy and procedures implementation
End of Project
Project Objective
Professional service to assessment and modify current Processes, SLAs and related services and automation to match best practices.
Project Output
- Review and Enhance IT business processes, SLAs, policies
- Analyze and document IT business processes
- Define and analyze required reports and dashboard
- Review and support IT Governance processes
- Ensure and monitor IT Governance implementation